HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Please allow 1-3 business days (not including weekends or holidays) after receiving your order confirmation email for us to create your product. We make every effort to fulfill all orders as quickly as humanly possible.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Once your order ships, you will receive a notification via email with your tracking details.
WHAT ABOUT SHIPPING?
Lucky for you, we ship worldwide!
Shipping times will, of course, depend on your location. If you live down the street from us in Florida, you'll get your order faster than if you live in Alaska.
Please note that the USPS site gives delivery ESTIMATES and these dates are not a guarantee of when your order will arrive.
Domestic (USA) shipping generally takes 2 - 8 business days on average.
International shipping takes longer & varies considerably depending on the country.
SHIPPING RATES & ESTIMATES
We offer $4.99 flat rate shipping to the USA and $20 Flat Rate shipping worldwide.
Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
DUTIES & FEES
Your order may be subject to import duties and taxes (including VAT, GST), which are incurred once a shipment reaches your destination country. Pretty Gifted is not responsible for these charges. If customs charge fees apply, they are payable by the recipient.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order ships, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.
Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.
If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com
Please note - shipping insurance is non-refundable once your order has shipped.